It's all a matter of perspective.

Wednesday, April 23, 2003

Several people, namely Dan and John, have asked what happened with my Dell Laptop that I had to send back. Well, I’ll tell you.

After receiving much runaround, I got on google and searched for “email Michael Dell.” The search produced two-email address. At about 5:00PM I sent both of them the lengthy email that I posted on my blog here.

The next morning at 9:00 I received a phone call from the manager of the Dell escalation team.

At 5:00 that afternoon Airborne Express picked up the computer from my house.

Two days later, at 9:00 in the morning, Fed Ex returned the computer to my doorstep.

It has ran like a Singer sewing machine every since.

The moral of the story is: Screw the chain of command; go straight to the top with your complaints.

Tuesday, April 22, 2003

When danger reared its ugly head, he bravely turned
his tail and fled!

What Monty Python Character are you?
brought to you by Quizilla

Monday, April 21, 2003

This article is unbelievable and cannot possibly be true. Basically it says that scientists have created a machine that will turn anything you put into it into oil, water, and non-toxic solids. Read it. If it is true, the Middle East suddenly becomes insignificant.

"Everybody says that," says Appel. He is a tall, affable entrepreneur who has assembled a team of scientists, former government leaders, and deep-pocketed investors to develop and sell what he calls the thermal depolymerization process, or TDP. The process is designed to handle almost any waste product imaginable, including turkey offal, tires, plastic bottles, harbor-dredged muck, old computers, municipal garbage, cornstalks, paper-pulp effluent, infectious medical waste, oil-refinery residues, even biological weapons such as anthrax spores. According to Appel, waste goes in one end and comes out the other as three products, all valuable and environmentally benign: high-quality oil, clean-burning gas, and purified minerals that can be used as fuels, fertilizers, or specialty chemicals for manufacturing.

Unlike other solid-to-liquid-fuel processes such as cornstarch into ethanol, this one will accept almost any carbon-based feedstock. If a 175-pound man fell into one end, he would come out the other end as 38 pounds of oil, 7 pounds of gas, and 7 pounds of minerals, as well as 123 pounds of sterilized water.

In other news, Janna is finally back from maternity leave.